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Personal Plan FAQ

Personal Use Plans - Frequently asked questions

What does Gobbill Personal cost?

Gobbill Personal is a free account, with no joining or cancellation fees! It does have limited features compared to our Premium Plan. See our full plans and pricing.

Are there any other charges I should know about?

There are also dishonour and other transaction declined fees. Want to know more? See our Price Schedule.

Why is Gobbill better than direct debit?

Gobbill automates bill payments in one system, while giving users control over their finances. Want to change your payment details? Simply update it in the Gobbill system. Looking to cancel a payment? No need to contact your bank, just change the payment details in your account.

It can be time consuming to contact individual billers to change your direct debit details when a card is lost, stolen or expired.

Other issues with direct debit:

  • Cancelling a direct debit can be a difficult process.
  • Billers often continue to debit your card and are slow to react to customer communication after cancelling a direct debit.
  • If the bill amount is higher than expected or if your bank account does not contain sufficient funds to cover the bill amount, you may be charged a fee.
  • Read our blog post about direct debit 

Gobbill flips the process, giving you control of bill amounts and when auto payments are made.

Can I send photo bills to Gobbill?

Yes! Gobbill accepts photo bills for $2 per document on the Personal Plan. There are no extra charges if you have paid for the Premium Plan. To use this new feature simply take a photo or scan your bill and forward the image to your Gobbill email address.

What bills can I pay using Gobbill?

Any Australian biller that accepts online payments and BPAY. Our team checks new billers before they are included in the system to prevent fraud. Gobbill accepts bills from a range of billers including Telstra, Vodafone, Optus, Energy Australia, GloBird Energy, Momentum Energy, Sydney Water, Yarra Valley Water and many more….(See list of billers)

Is Gobbill safe and secure?

Yes, Gobbill has been designed and tested to meet Australian industry standards for securing personal information and payment details. All personal data is securely hosted in Australia and our employees are based in Melbourne. Gobbill is sponsored by Microsoft and is a partner of the Australian Government ACCC ScamWatch & StaySmartOnline cyber safety initiative.

What does Gobbill do with my data?

Gobbill is a neutral consumer-focused organisation, securely processing bill payments and providing scam protection. The information and data you provide is kept securely in Australia by Gobbill and is not on-sold to third parties. Gobbill is a privately funded organisation and does not receive funding from billers. More information is detailed in our privacy policy.

Which payment methods can I use with Gobbill?

Australian bank accounts and credit or debit cards. As some billers do not accept American Express cards, your first and default card in Gobbill must be a Visa or Mastercard. Your second stored card can be an American Express for use with billers that accept Amex.

When is the latest I can forward a bill for payment with Gobbill?

The latest you can forward a bill for automated payment with Gobbill is midnight two business days before the due date. For example, if the bill due date is Wednesday 5th April then Gobbill must receive it before 12:00am Monday 3rd April. However, if you would like to pay a bill late select the ‘Pay late’ button on the ‘Update Preferences’ page. This will allow Gobbill to pay bills up to 7 days late.

Can Gobbill pay my credit card debts or loan repayments?

Gobbill cannot pay for credit/debit cards or loan repayments.

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