We appreciate that your privacy is important to you.
Gobbill will continue to protect the personal information you provide us and we will manage your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.
We may collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information).
We collect four categories of information when you use our website:
(a) the personal information you voluntarily provide – that is, we collect personal information with your informed consent;
(b) the information our software extracts from bills sent to your Gobbill email address;
(c) anonymous non-personal information about how you use our website; and
(d) “cookie” based information that makes your use of our website easier by recording your preferences so that when you return to our website the “cookie’ re-loads that information into your web browser.
For example, we will collect personal information from you when you register on our websites, subscribe to our newsletter, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our websites.
We use electronic software to automatically extract information from bills you send to your Gobbill email address which we use to provide our services.
When you become a subscriber to the website or register to become a member you will need to provide certain details so that we can establish and manage your account.
When you log-in to our website using your Facebook or Twitter log-in (or use any other log-in connected to any other social media platform) you are allowing that social media platform to share your personal information with us (that is, your personal information related to your log-in with that social media platform, which may include your email address and other personal information).
We collect personal information in order to provide our services. The personal information collected on our websites will be used to provide the services you have requested, such as setting up and managing your subscription to the website and paying on your behalf bills sent to your Gobbill email address using your method of payment.
Your personal information may also be used in relation to any survey, promotional offer or any competition you may enter on our websites.
The type of information we collect from you will depend on which services on our website you use.
The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details and information for identification purposes.
If you provide us with details of your credit card, debit card, PayPal account or bank account (to be used as a method of payment) then we will collect those details.
We also collect information from bills sent to your Gobbill email address, including but not limited to, due dates, amounts, any applicable discounts and other information which we may use to provide our services.
General information about visits to our websites is collected by our computer servers, with small files (“cookies”) that our websites transfer to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”).
The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our websites are visited, in what order and how often and the previous website visited and to process bill payments.
The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.
When you access our website, a small file containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer.
The purpose of sending these files with a unique ID number is so that our website can recognise your computer when you next visit our website.
The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address.
They merely identify your computer to our websites when you visit us.
We can also log the internet protocol address (IP address) of visitors to our website so that we can work out the countries in which the computers are located.
We collect information using “cookies” and other tracking technologies for the following reasons:
(a) to help us monitor the performance of our website so that we can improve the operation of the website and the services we offer;
(b) to provide personalised services to each user of our website to make their navigation through our website easier and more rewarding to the user; and
(c) when we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.
Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.
However, if you turn your cookies off, some of our services may not function properly.
We use different technologies and procedures to help protect personal information from unauthorized access, loss, alteration, disclosure or use.
Some of the safeguards we use are physical access controls, information firewalls and access authorisation controls to where your personal information is held in data centres.
We also use data encryption when personal information is transferred to and from our service providers. Our commitment to data security means:
(a) we have procedures to limit access to personal information within our organisation;
(b) we use security measures and technologies within our organisation to protect your personal information; and
(c) we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.
Our website is hosted in Australia.
Web traffic information we collect, such as data collected by Google Analytics may be stored overseas.
We will communicate with you in relation to any bill payments through our website and in relation to the management of your subscription with the website which will include providing you with information about the website and our services.
We may send you information and updates about any other product, service or information that we provide to our customers; in addition, we may send you occasional company news and information about other products and services or special promotional offers of our affiliated companies. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.
We may also release your personal information when we believe release is appropriate to comply with the law, enforce our subscription agreements, website policies and terms & conditions, or to protect the rights, property, or safety of us or others.
We are happy to provide you with details of personal information held about you.
In accordance with APP 12, you are allowed to have access to, and correct, the personal information we hold about you.
To access this information, you need to email or write to us using the contact details below.
In accordance with APP 13 you may ask us to take reasonable steps to correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
If you believe that your personal information has been misused, you can make an appointment with us to discuss the matter.
We take your privacy seriously and therefore we require you to see us in person unless it is unreasonably difficult for you to do so.
Please bring photo identification (such as drivers licence or passport) with you to the meeting so that we can confirm your identification.
To make an appointment for a meeting please contact us at:
If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC):
Telephone: 1300 363 992
Website (OAIC complaints page): http://www.oaic.gov.au/privacy/privacy-complaints
Our websites may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our websites and welcome any comment about linked websites.
Please also visit the terms and conditions governing access to our Website at www.gobbill.com/terms which sets out the conditions of use and limitations of liability governing the use of our Website.